'I ask the SLOWEST coworker possible': Nurse gets petty revenge on entitled patient by making him wait over an hour

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  • 01
    Plant - "I tell him we would be halfway done already if he just cooperated. Guy gets huffed and puffed again and asks to see someone else." Hu
  • 02
    Font - Patient was aggressive over nothing, he gets a nice lonnng wait to sit by himself in time out :) I work in a busy eye clinic. I saw that a patient named "tyler" was marked as waiting so I marked the chart as taken, saw what he was here for, and checked that he was the only Tyler in the waiting room. My usual routine. It's a long walk to the waiting room so I don't even bother trying to memorize the last names anymore - I usually forget or butcher them by the time I get to the front. The p
  • 03
    Font - Well anyways I get to the waiting room, call for "Tyler" while standing at the door about 30 feet from the waiting chairs. No movement from anyone. The waiting room is packed with at least 30 people. I call again 2 times, and finally a guy on the phone says "what's the last name?”. I ask if his names tyler and the dude again asks "what's the last name". I honestly don't know, but like I said he's the only Tyler there. I tell him to just come on back and he asks again what's the last name.
  • 04
    Font - Remaining seated, not giving me his paper. I tell him it's a hipaa violation for me to announce full names, which honestly I'm not sure if it is, but I know that I'm supposed to limit PHI as much as possible and there was no reason to announce his full name to 30 people and again, I don't know the last name because I've never needed to know it before opening the chart again. I tell him that it looks like you're the only Tyler here, come on back and I'll check your paper. Nope, he wasn't h
  • 05
    Font - Finally i just cross the extra 30 feet and I literally have to take the paper out of his hand, he didn't hand it to me, and make sure I recognize the full name, appointment time, doc, etc. It's literally not possible that it's the wrong Tyler. I say "yep, you're Tyler". All the way back to the exam room this guy is absolutely fuming. I explain to him that he was the only Tyler in the waiting room, but if he wasn't all he had to do was promptly hand me his sheet so I could confirm he was t
  • 06
    Font - I tell him it's never been a problem before - surely he's seen that everyone else just gets up and walks to the door to the back, hands their sheet over, and we continue to a room. I try to make small talk to shift the mood on the way to the exam room. He's not taking it, not calming down a bit. Just absolutely fuming for.. what?
  • 07
    Font - So we get to an exam room finally after this guys been huffing and making comments under his breath the whole walk. I tell him to sit in the black chair, he sits in one of the guest chairs that are RED. I repeat myself and he huffily moves. Like, toddler huffing and puffing when they're mad. I ask him how his vision is doing and he says it's the same as last time. I ask him if he has x symptoms and he huffs and says everything is the same as last time. I ask him again because it will take
  • 08
    Font - At the point it's taken twice as long to get this guy in the right chair and to get through the first 4 questions that I usually get answered before i even log into the computer. I tell him we would be halfway done already if he just cooperated. Guy gets huffed and puffed again and asks to see someone else - the magic words.
  • 09
    Font - I tell him that's a great idea with a huge smile (under my mask haha). Leave the room and waste about 20 minutes deleting all my input from his chart. Then I ask the SLOWEST coworker possible - literally struggles to pry her eyes from her phone to look at the schedule - to take him. She always takes patients and sits on her phone forever so that she ends up taking less patients throughout the day. She won't take shit from anybody - the biggest bi in the office tbh. I couldn't have found a
  • 10
    Font - She literally had to ask the exact same questions I did, so not sure why he thought it'd be different. I took a different patient, who was compliant sweetheart, and was done before coworker went in with "Tyler". Guy checked in at 1:00 pm and didn't leave till 4. Hopefully the extra 50 minutes in time out gave him time to calm down from his hissy fit so he wasn't an to everyone else in the office. If he would've just stuck it out with me and played nice + answered my questions - I average
  • 11
    Rectangle - duffelbagpete 13 hr. ago +1. His mommy wasn't there doing it for him, and he wasn't getting a treat afterwards.
  • 12
    Font - kittenqqween OP. 13 hr. ago Lol I bet this is it, should've told him he can have a piece of candy afterwards if he behaves like a good boy. shudder grown men and their hissy fits, I swear. 300 Reply
  • 13
    Font - Zoreb1 +2. 13 hr. ago Simple solution: after the second request for 'Tyler' I would have stated 'guess he's a no show and I'll go get the paper for the next person'. 326 Reply Share
  • 14
    Font - kittenqqween OP. 13 hr. ago Lol you'd be surprised how long it takes people to react to their own name.. two repeats is the average if they're looking at a magazine or on their phone. Three isn't uncommon. 209 Reply S
  • 15
    Font - wind-river7 +3.9 hr. ago Tyler is the person that always always complains about poor customer service and bad treatment. They are so clueless that they can't figure out that they bring it on themselves. 165 Reply Share
  • 16
    Font - chaunceypie 12 hr. ago At my previous employer, they advised never to use full names for HIPAA although I'm not sure if it actually is or not. They just told us to use their first name or Mr./Mrs./Miss, but some patients got offended by that too. I think we should give them numbers and beeper and they can step forward when it goes off! Lol 141 Reply Share
  • 17
    Font - Mycologist Putrid7494. 11 hr. ago Oppositional Defiance Disorder is real and it makes people absolutely awful to deal with. That sounds like what's going on with this guy.
  • 18
    Font - TheFilthyDIL 12 hr. ago That's why I'm glad that I have an uncommon first name to go with my impossible-to-pronounce last name. They ask for "Alanna ... uh" and I know it's me.
  • 19
    Font - Epona21382 12 hr. ago Everyone is entitled, aren't they? I'm a nurse...I feel your pain! If people would just work with us and not against us, everything would just be so much better. Good luck!
  • 20
    Rectangle - kittenqqween OP. 11 hr. ago You're so right. And bless the patients that make it all worth it. Thanks love <3

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